Store Policies

Welcome to Deidre Dreams

Hi! Welcome to my shop!
Everything you find in this shop is handmade by me.

I use both new and recycled or up-cycled materials, like polymer clay, rhinestones, fresh water pearls, gem stones, disassembled vintage jewelry, hand dyed and hand spun yarn, vintage and new yarn, new and up-cycled filigrees and whatever else I can get my hands on that works for a new idea.

Although I love the water (seas, oceans, rivers, lakes) and taking baths, my goodies not so much, they can handle a little spatter, but other than that, they don't like bathing.
They also don't like to be bounced on the floor.
Do not put too much pressure on clay parts of items, they are not of the same sturdiness as metal. When for instance, you are putting in earrings, do not press down on the clay parts of the jewelry.
Because, while polymer clay is strong, it is not unbreakable. Take special care with protruding and small bits of clay in the pieces.
This is why my pieces are not meant for children. Please remember this, should you wish to purchase something for a child anyway.

Everything is made in a smoke-free environment!

Please note that all pieces are created by hand, so no two items are identical, which makes each piece unique.
Please allow for slight variances from what is shown in the made to order photos.

 

Payment

Payment goes through PayPal.
I ship when payment is received in full.

For custom orders I have to ask full payment up front.

 

Shipping

I strive to ship ready to ship items within 2 to 3 working days when payment is received, for made to order items, count creation time added to this. For items that need to be shipped with tracking, it might take a day or 2 longer to ship.

Shipping is done with standard postage to the address on PayPal, let me know if it should go to a different address.

Shipping times can vary.
Within The Netherlands, packages usually arrive within a few days.
Packages to European countries can take longer, which can be up to 2 weeks.
Packages to the rest of the world can take from a few days up to 4- 6 weeks.

If your item doesn't arrive when we both expect it to arrive, please contact me so we can work on a solution together that is satisfactory for the both of us.

Since I ship with standard postage, I don't get a tracking number, unfortunately.

Up-grading to insured shipping is of course possible, but contact me if you want this, so I can check out the modification for the shipping costs beforehand so you can also decide whether you want this, since secured shipping is much more costly than standard postage in the Netherlands.

Several high priced items in the shop do come with tracked shipping. Should you want to purchase other items to go with these (which can be shipped in the same package), excess shipping fees paid will be refunded after my trip to the post office.

I ship in envelopes and small boxes that fit in the mail slot to keep shipping costs down, since parcel post is so much more expensive in the Netherlands than letter post.

Please note that buyers are responsible for any and all duties and customs charges that may be charged in your country of residence.

 

Refunds & Exchanges

I want to give the best possible customer service, so if an item shouldn't be to your liking on arrival, please let me know within 1 week of receiving the item.
Items can be returned and you will be reimbursed for them, except for the shipping cost it took to get the item to you and back to me.
Refund will be given once the item arrives safely back with me.

All items must be returned in the same condition as they arrived.

If you should want to have an item custom made for you, this is of course, possible, but I cannot take returns for custom made items.
Please make sure you like the item before I send it to you, no matter how many messages and photo's it might take, I like chatting :-)

If you have any questions on ready to ship items, before you want to purchase, please do contact me.

 

Copyright

All photos and designs on this site are copyrighted and belong to Deidre Dreams.

Use of these is not allowed without express written consent from me.

 

Privacy

Contact and shipping information will be used for communication about transactions and sending pieces to you.